Obsession with impression, Part 2: The perfect host paradigm
As we mentioned in Part 1 of Obsession with Impression, we think of client services as everyone’s job. From the programmers through the finance administrators, everyone has to provide impeccable service. Why is that?
In the same way, Clevertech regards the setup for the project as setting the stage for all of the future interactions. We go into depth upfront before we start coding. Showing up on time and properly dressed is a small part of setting up the environment--but they let our clients know we are serious, that we won’t waste their time, and that we make commitments that we keep.
As a host, we want our clients to feel absolutely comfortable telling us they are dissatisfied, or that they need a change or adjustment to projects. We want our clients to know they can go right to the source and get an explanation of exactly why a particular design choice was made.
For us, caring isn’t something abstract. Caring shows up in practices such as showing up on time, asking detailed questions, reporting regularly, and giving the client everyone’s direct contact information. It shows up in practices among our staff--such as having impeccable honesty among us, providing proper developer tooling, paying on time, and ongoing training for employees. Everything about the company is a reflection of caring.
Reach out to find out more about why the top global corporations prefer Clevertech as their outsourced development team.
If you’d like to find out more about our culture and current job openings, check out our YouTube channel and visit clevertech.careers.
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The (remote) opportunities
We expect professionalism and client service, so we can offer a deeply caring experience for our clients. In return, you get freedom to work wherever you want. No timesheets, no big brother watching every move. We trust you to know what’s best to find the right solution.